Coverart for item
The Resource Service design for business : a practical guide to optimizing the customer experience, Ben Reason, Lavrans Løvlie, Melvin Brand Flu

Service design for business : a practical guide to optimizing the customer experience, Ben Reason, Lavrans Løvlie, Melvin Brand Flu

Label
Service design for business : a practical guide to optimizing the customer experience
Title
Service design for business
Title remainder
a practical guide to optimizing the customer experience
Statement of responsibility
Ben Reason, Lavrans Løvlie, Melvin Brand Flu
Creator
Contributor
Author
Subject
Language
eng
Summary
A guide for any organization that wants to move their customers to a more positive experience. The authors show how to transform your customer's experience and keep them engaged through the art of intentional service design
Cataloging source
DLC
http://library.link/vocab/creatorDate
1972-
http://library.link/vocab/creatorName
Reason, Ben
Dewey number
658.8/12
Index
index present
LC call number
HF5415.5
LC item number
.R435 2016
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorDate
  • 1969-
  • 1966-
http://library.link/vocab/relatedWorkOrContributorName
  • Løvlie, Lavrans
  • Flu, Melvin Brand
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
  • Customer relations
  • Customer services
Label
Service design for business : a practical guide to optimizing the customer experience, Ben Reason, Lavrans Løvlie, Melvin Brand Flu
Instantiates
Publication
Note
Includes index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Why service design -- Foundations : Three critical factors in service design -- The customer story : Understanding customers better provides the basis for customer-driven service improvement and innovation -- Business impact : Designing a service around customers' needs provides a new way to address age-old business challenges -- Organizational challenge : Using customer centricity to move your organization forward -- Tools
Control code
ocn922836104
Dimensions
24 cm
Extent
xi, 189 pages
Isbn
9781118988923
Lccn
2015032743
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)922836104
  • (Sirsi) a1891782
Label
Service design for business : a practical guide to optimizing the customer experience, Ben Reason, Lavrans Løvlie, Melvin Brand Flu
Publication
Note
Includes index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Why service design -- Foundations : Three critical factors in service design -- The customer story : Understanding customers better provides the basis for customer-driven service improvement and innovation -- Business impact : Designing a service around customers' needs provides a new way to address age-old business challenges -- Organizational challenge : Using customer centricity to move your organization forward -- Tools
Control code
ocn922836104
Dimensions
24 cm
Extent
xi, 189 pages
Isbn
9781118988923
Lccn
2015032743
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)922836104
  • (Sirsi) a1891782

Library Locations

    • Central Library, Jesse H. Jones BuildingBorrow it
      500 McKinney St., Houston, TX, 77002, US
      29.759431 -95.369953
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