Coverart for item
The Resource Employees first, customers second : turning conventional management upside down, Vineet Nayar

Employees first, customers second : turning conventional management upside down, Vineet Nayar

Label
Employees first, customers second : turning conventional management upside down
Title
Employees first, customers second
Title remainder
turning conventional management upside down
Statement of responsibility
Vineet Nayar
Title variation
Employees 1st
Creator
Subject
Genre
Language
eng
Summary
One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world. Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: Creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the "romance" of its possible future state, Creating a culture of trust by pushing the envelope of transparency in communication and information sharing, Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone, Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of "change" to the employee in the value zone. Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change
Cataloging source
DLC
http://library.link/vocab/creatorName
Nayar, Vineet
Dewey number
658.3/152
Index
index present
LC call number
HD5650
LC item number
.N375 2010
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • HCL Technologies
  • Management
  • Corporate culture
  • Organizational change
  • Customer relations
Label
Employees first, customers second : turning conventional management upside down, Vineet Nayar
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references (pages [187]-188) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Mirror mirror: creating the need for change -- Trust through transparency: creating a culture of change -- Inverting the organizational pyramid: building a structure for change -- Recasting the role of the CEO: transferring the responsibility for change -- Find understanding: renewing the cycle of change
Control code
ocm436026620
Dimensions
22 cm
Extent
viii, 198 pages
Isbn
9781422139066
Lccn
2009050642
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)436026620
  • (Sirsi) a1053184
Label
Employees first, customers second : turning conventional management upside down, Vineet Nayar
Publication
Copyright
Bibliography note
Includes bibliographical references (pages [187]-188) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Mirror mirror: creating the need for change -- Trust through transparency: creating a culture of change -- Inverting the organizational pyramid: building a structure for change -- Recasting the role of the CEO: transferring the responsibility for change -- Find understanding: renewing the cycle of change
Control code
ocm436026620
Dimensions
22 cm
Extent
viii, 198 pages
Isbn
9781422139066
Lccn
2009050642
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)436026620
  • (Sirsi) a1053184

Library Locations

    • Central Library, Jesse H. Jones BuildingBorrow it
      500 McKinney St., Houston, TX, 77002, US
      29.759431 -95.369953
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