Coverart for item
The Resource Do the right thing : how dedicated employees create loyal customers and large profits, James F. Parker

Do the right thing : how dedicated employees create loyal customers and large profits, James F. Parker

Label
Do the right thing : how dedicated employees create loyal customers and large profits
Title
Do the right thing
Title remainder
how dedicated employees create loyal customers and large profits
Statement of responsibility
James F. Parker
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1947-
http://library.link/vocab/creatorName
Parker, James F.
Dewey number
387.7068/3
Illustrations
illustrations
Index
index present
LC call number
HE9803.S68
LC item number
P37 2008
Literary form
non fiction
http://library.link/vocab/subjectName
  • Southwest Airlines Co.
  • Airlines
  • Customer relations
  • Customer services
Label
Do the right thing : how dedicated employees create loyal customers and large profits, James F. Parker
Link
http://www.loc.gov/catdir/toc/ecip0718/2007018393.html
Instantiates
Publication
Copyright
Note
Includes index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • 17
  • 187
  • Chapter 34
  • Creating Entrepreneurs
  • 189
  • Chapter 35
  • Encourage Unconventional Thinking
  • 197
  • Chapter 36
  • Suggestion Boxes
  • 207
  • Chapter 4
  • Chapter 37
  • Many Roads Lead to the Promised Land
  • 209
  • Chapter 38
  • Define the Right Goals and Give People Room to Succeed
  • 215
  • Chapter 39
  • Two-Minute Drill
  • 219
  • Chapter 40
  • But I Don't Want to Be a Corporate Bureaucrat
  • Give People Something to Believe In-Define a Grand Mission
  • 225
  • Chapter 41
  • Create a Culture in Which People Want to Do the Right Things
  • 229
  • Chapter 42
  • It's a Family Affair
  • 233
  • Chapter 43
  • Tactics of Success May Vary, but the Principles Are Constant
  • 29
  • 239
  • Chapter 44
  • Be Yourself and Have Some Fun
  • 247
  • Chapter 45
  • It's a Round World
  • 251
  • Chapter 5
  • Getting Off the Ground
  • 33
  • Chapter 6
  • Ten-Minute Turnaround
  • 39
  • Chapter 1
  • Chapter 7
  • Great Texas Whiskey War
  • 47
  • Chapter 8
  • I Just Couldn't Resist
  • 53
  • Chapter 9
  • Some of the Obvious Things I Learned
  • 55
  • Chapter 10
  • Stumbling into the Business World
  • We're in What Kind of Business?
  • 65
  • Chapter 11
  • With a Little Help from Our Competitors
  • 71
  • Chapter 12
  • Leaders Are Everywhere
  • 73
  • Chapter 13
  • Great Organizations Have Great Leaders at Every Level
  • 5
  • 83
  • Chapter 14
  • In Case You Didn't Get It Great Organizations Have Great Leaders at Every Level
  • 89
  • Chapter 15
  • Great Leaders Make the People Around Them Better
  • 93
  • Chapter 16
  • People Recognize a Phony
  • 97
  • Chapter 2
  • Chapter 17
  • People Follow a Leader They Trust
  • 101
  • Chapter 18
  • Who Wants the "Best" People?
  • 105
  • Chapter 19
  • Looking for the Right People
  • 109
  • Chapter 20
  • 9/11
  • Interview for Attitude
  • 115
  • Chapter 21
  • Attitudes Also Matter at 30,000 Feet
  • 121
  • Chapter 22
  • Everybody Remembers Their Interview
  • 127
  • Chapter 23
  • Every Job Affects Others
  • 9
  • 131
  • Chapter 24
  • People Need to Understand Their Mission
  • 135
  • Chapter 25
  • Shared Goals, Shared Knowledge, and Mutual Respect = A Shared Mission
  • 143
  • Chapter 26
  • Do People Think Like Employees or Owners?
  • 151
  • Chapter 3
  • Chapter 27
  • Making Employees Owners
  • 155
  • Chapter 28
  • A Sense of Ownership
  • 163
  • Chapter 29
  • Make Work Fun
  • 169
  • Chapter 30
  • Question Was Answered
  • Build a Customer Service Culture
  • 173
  • Chapter 31
  • Everything He Did Was So I Could Come to Work
  • 177
  • Chapter 32
  • Fun Can Have a Purpose
  • 181
  • Chapter 33
  • Celebrate Success and Achievement
Control code
ocm128236573
Dimensions
21 cm
Extent
ix, 263 pages
Isbn
9780132343343
Lccn
2007018393
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)128236573
  • (Sirsi) a932440
Label
Do the right thing : how dedicated employees create loyal customers and large profits, James F. Parker
Link
http://www.loc.gov/catdir/toc/ecip0718/2007018393.html
Publication
Copyright
Note
Includes index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • 17
  • 187
  • Chapter 34
  • Creating Entrepreneurs
  • 189
  • Chapter 35
  • Encourage Unconventional Thinking
  • 197
  • Chapter 36
  • Suggestion Boxes
  • 207
  • Chapter 4
  • Chapter 37
  • Many Roads Lead to the Promised Land
  • 209
  • Chapter 38
  • Define the Right Goals and Give People Room to Succeed
  • 215
  • Chapter 39
  • Two-Minute Drill
  • 219
  • Chapter 40
  • But I Don't Want to Be a Corporate Bureaucrat
  • Give People Something to Believe In-Define a Grand Mission
  • 225
  • Chapter 41
  • Create a Culture in Which People Want to Do the Right Things
  • 229
  • Chapter 42
  • It's a Family Affair
  • 233
  • Chapter 43
  • Tactics of Success May Vary, but the Principles Are Constant
  • 29
  • 239
  • Chapter 44
  • Be Yourself and Have Some Fun
  • 247
  • Chapter 45
  • It's a Round World
  • 251
  • Chapter 5
  • Getting Off the Ground
  • 33
  • Chapter 6
  • Ten-Minute Turnaround
  • 39
  • Chapter 1
  • Chapter 7
  • Great Texas Whiskey War
  • 47
  • Chapter 8
  • I Just Couldn't Resist
  • 53
  • Chapter 9
  • Some of the Obvious Things I Learned
  • 55
  • Chapter 10
  • Stumbling into the Business World
  • We're in What Kind of Business?
  • 65
  • Chapter 11
  • With a Little Help from Our Competitors
  • 71
  • Chapter 12
  • Leaders Are Everywhere
  • 73
  • Chapter 13
  • Great Organizations Have Great Leaders at Every Level
  • 5
  • 83
  • Chapter 14
  • In Case You Didn't Get It Great Organizations Have Great Leaders at Every Level
  • 89
  • Chapter 15
  • Great Leaders Make the People Around Them Better
  • 93
  • Chapter 16
  • People Recognize a Phony
  • 97
  • Chapter 2
  • Chapter 17
  • People Follow a Leader They Trust
  • 101
  • Chapter 18
  • Who Wants the "Best" People?
  • 105
  • Chapter 19
  • Looking for the Right People
  • 109
  • Chapter 20
  • 9/11
  • Interview for Attitude
  • 115
  • Chapter 21
  • Attitudes Also Matter at 30,000 Feet
  • 121
  • Chapter 22
  • Everybody Remembers Their Interview
  • 127
  • Chapter 23
  • Every Job Affects Others
  • 9
  • 131
  • Chapter 24
  • People Need to Understand Their Mission
  • 135
  • Chapter 25
  • Shared Goals, Shared Knowledge, and Mutual Respect = A Shared Mission
  • 143
  • Chapter 26
  • Do People Think Like Employees or Owners?
  • 151
  • Chapter 3
  • Chapter 27
  • Making Employees Owners
  • 155
  • Chapter 28
  • A Sense of Ownership
  • 163
  • Chapter 29
  • Make Work Fun
  • 169
  • Chapter 30
  • Question Was Answered
  • Build a Customer Service Culture
  • 173
  • Chapter 31
  • Everything He Did Was So I Could Come to Work
  • 177
  • Chapter 32
  • Fun Can Have a Purpose
  • 181
  • Chapter 33
  • Celebrate Success and Achievement
Control code
ocm128236573
Dimensions
21 cm
Extent
ix, 263 pages
Isbn
9780132343343
Lccn
2007018393
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)128236573
  • (Sirsi) a932440

Library Locations

    • Central Library, Jesse H. Jones BuildingBorrow it
      500 McKinney St., Houston, TX, 77002, US
      29.759431 -95.369953
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